AVAYA IP Office

The All-In-One Solution

If you are looking for a business telephone system or IP telephony solution that will grow with your business, look no further than the Avaya IP Office.

This powerful hybrid platform can employ Voice over IP, Digital and Analog equipment to to deliver an all-in-one solution that meets the most diverse and sophisticated business communication requirements.

The Avaya IP Office telephone system scales from 10 to 360 stations and is highly modular. This means (if you start with a 412 Base Module) you can expand to the maximum capacity of your system without having to replace any existing components. The platform connects to the public network via T1/PRI, analog loop start and analog ground start trunks. It can also be used to link your remote sites over data circuits. By using Avaya IP Office to connect your remote sites you can benefit from a high level of feature transparency between locations and even share a centralized voice-processing platform.

Avaya IP Office Telephones

Avaya IP Office is more than a traditional business PBX phone system because it supports digital, analog and VoIP telephone equipment. The supported digital telephones include the 4406, 4412 and 4424 Telephones and the new 5402, 5410 and 5420 Telephones. Add a Voice Compression Module and you can use the Avaya 4602, 4610, 4620 Voice over IP Phones as well as the new feature-rich Avaya 5602, 5610 and 5620 Voice over IP Phones. Voice over IP Soft Phones can be enabled through IP Office Phone Manager Pro. This flexible approach enables Avaya IP Office to adapt to your changing requirements, future-proofing your investment.

Avaya IP Office Messaging & Call Handling

Avaya IP Office phone systems offer powerful business applications such as Voice Mail Pro which features queuing, call recording, integrated messaging and automated attendant. Phone Manager Pro is a personal productivity tool enabling call and voice mail control, simple point and click dialing and more from your desktop PC.

Avaya IP Office Contact Center Solutions

Compact Business Center (CBC) and Compact Contact Center (CCC) Solutions target small and informal call centers from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call center functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. CCC enhances the real time information available, graphically displaying details on all aspects of your call center. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimized and the expectations of your customers are being met.

The Avaya IP Office offers easy to use solutions that are in line with the stringent quality standards set by Avaya Labs. Its reliability has been proven with over 80,000 IP Office solutions sold to companies around the world.