Call Accounting

For most of us, it's not how much the call costs, but who made it, for how long, how often, and to whom.

Wouldn't you like to know how many calls your customer service and/or your sales departments are receiving? And, how long each of those calls last, the name and telephone number of the calling party?

Do you want to manage your lines and trunks more effectively? How about learning when your call volume peaks occur? How about cost allocation and billing?

How about the time your employees spend making non-business related calls? How much time is this non-productive time costing you?

Well, your telephone system combined with any of the call accounting software programs we offer can answer these important questions.

Managing your resources and making well-informed business decisions on an integral portion of your business - telephone call expenditures - has never been easier than implementing a call accounting software program.

Call Accounting Call Accounting AVAYA IP Office Contact Centers AVAYA IP Office Compact Business Center AVAYA IP Office Compact Contact Center

Nortel Norstar Modular ICS Nortel Norstar Modular ICS (MICS) The Norstar Modular ICS (MICS) telephone system is a fully expandable and flexible system that will not only be a workhorse in your office, but also has the capacity to expand as your needs grow. The modular ics business phone system will grow in both size as functionality, so your initial investment is always protected. Norstar Integrated Communications Systems offer a portfolio of telephone/key systems, with solutions for small-to-medium businesses and branch offices, and is expandable from 1 to 248 ports on the phone system. Every Norstar Integrated Communications business phone systems is a fully digital platform that brings all of your communications together right at your desktop - including fax, e-mail, computer, and telephone. Norstar MICS 4X32 w/ 7.0 Software This Nortel Norstar MICS telephone system includes the following nortel equipment: (1) Nortel MICS 0X32 KSU - NT7B53FA (1) MICS 7.0 Software w/ NVRAM - NTPW0112 (1) Nortel 4 line card - NT7B75GA << Back